Frequently Asked Questions
Everything you want to know, clearly laid out
Do you have a question about our products or your order?
Below you will find answers to the most frequently asked questions.
Are all the products second-hand?
Yes, our collection consists of carefully selected second-hand and refurbished items. Any signs of wear and tear and specific details are stated as clearly as possible in the product description.
What does refurbished mean?
Refurbished items are previously used products that have been carefully restored. For each item, we indicate what modifications have been made.
Are the Stokke Tripp Trapp chairs original?
Yes, at Atelier NiNi we sell original Stokke Tripp Trapp chairs. Our collection consists of second-hand chairs in their original version and refurbished pieces that have been carefully restored.
Some chairs have been sanded, treated, or painted again to give them a fresh look. The original construction remains intact. In the product description, we clearly state whether a chair is refurbished and what modifications have been made.
Do all Stokke accessories fit every seat?
Compatibility depends on the year of manufacture and the version.
How quickly will my order be shipped?
We aim to ship your order within 1 business day of receiving payment.
Do you also ship internationally?
Yes, we ship within the Netherlands and to selected European countries.
The available shipping options will be displayed at checkout.
Shipping
Shipping costs are calculated based on your location and the items in your order. You will always know what the shipping costs are before you complete your purchase.
Do you have another question?
Is your question not listed? Feel free to contact us via our contact page.