Returns & Right of Withdrawal
At Atelier NiNi, we carefully select our products
Not completely satisfied with your purchase after all?
You can return your order within 14 days of receipt.
Return within 14 days
You have the right to revoke your purchase within 14 days of receipt without giving a reason.
Report your return via our contact page or the model withdrawal form. After reporting it, you have another 14 days to return the item.
Return costs
The buyer is responsible for the return shipping costs. These depend on the size, weight, and chosen carrier.
Pack your return carefully to prevent damage during transit.
Refund
After cancellation, you will receive a refund of the purchase price, including the original standard shipping costs, provided the entire order is returned.
We will issue the refund via your original payment method within 14 days of receiving your cancellation notice. We may wait until the item has been returned or you have provided proof of postage.
Item condition
Our collection consists of second-hand and refurbished products.
Existing signs of use are part of this and are stated and shown in advance wherever possible.
We ask you to return the item in the same condition in which you received it, apart from what is necessary to view and assess the product.
In the event of additional damage or signs of use due to extensive use, a demonstrable reduction in value may be charged.
Questions about your order?
Do you have a question about the shipping, delivery, or return of your order?
Feel free to contact us via our contact page.
We are happy to help.